Claims Information

Claims Information

When things go wrong and you need to make a claim, it can be a stressful and challenging time. Bestmark are here to help guide you through the claim process and manage the claim on your behalf, including liaising with the Insurance company, assessors and repairers to ensure the process runs smoothly and your claim is settled fairly and promptly.

You can assist in the claims process by following the steps below:

  1. Report the incident to Bestmark as soon as possible by:
    • phoning the office on (07) 3814 2484 during business hours
    • emailing us at or
    • phoning after hours on 0411 011 012
  2. Take steps immediately to prevent further loss or damage, regardless of whether the claim is reported or not. This might include:
    • minor temporary repairs
    • locating replacement critical machinery
    • securing the premises or vehicle to prevent further loss
    • ensuring safety of staff and neighbours if required
    • have your vehicle towed to a secure location, if seriously damaged
    • arrange for the vehicle to be covered, if necessary to prevent water damage
  3. Complete all required claims documentation as soon as requested by the assessor or your Bestmark Account Manager.
  4. Never admit liability, even if you think you are at fault. To do so could result in your Insurer denying or reducing your claim.

Useful emergency contact details:

CGU Insurance 13 24 80
Blue Zebra 1300 253 692
AIG Insurance 1300 121 251
IAL 1300 559 019
Allianz Insurance 13 10 13
QBE Insurance 13 37 23
Zurich Insurance 3 26 87

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